An introductory course about understanding Web Application Security, its importance and vulnerability in the industry.
An introductory course in understanding the definition, application and techniques involved in Business Analytics.
A help desk course about managing, hiring and building a team in a help desk environment.
An introductory course about understanding Big Data and its impact and relevance in today's society.
An expert level course about further understanding Customer Service in terms of leadership roles and team work.
An introductory course about understanding Basel II and the three pillars that support it.
An introductory course about understanding bar codes, standards and data types of QR Codes.
An introductory course about understanding IT Risk Management and the different components that make up ECM solutions.
An introductory course about the definition and types of conflict and the importance of communication in resolving it.
An introductory course about understanding the management of customer relationship and its different types.
Human Resources Excellency - How to get and keep your winning team (Program 1)
An introductory course about understanding the evolution, technology and relevance of NFC in our daily lives.
An introductory course about understanding the governance of information technology.
An introductory course about understanding the foundations of Contact Centers in Customer Service.
An introductory course about understanding the history, versions, application and tools in Microsoft Office 365.
An introductory course about understanding Cloud Testing and the different tools involved in testing the cloud.
An introductory course about understanding retail in customer service and its the developments and trends.
An introductory course about understanding the definition and categories of Web Analytics.
How to avoid the Pitfalls and Piranhas: Managing a diverse and ever-changing workforce (Program 2)
An introductory course about understanding wireless technology, ways of securing it and its future in our everyday life.
An introductory course about understanding decision making and assertiveness in Customer Service.
An introductory course about understanding, managing and building metadata repositories.
An introductory course about understanding Data Security and the different technologies involved in securing your data.
Adding Value to your job and career through improved Professional development, conflict handling and decision making.
An introductory course about understanding service level management, its components and policies.
An introductory course about understanding data warehousing, its architecture, flow, applications and modeling.
An introductory course about understanding the different types and uses of biometrics.
An introductory course about being a technician in the help desk industry.
An introductory course about understanding Business Impact Analysis and its importance in every business organization.
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate.
An introductory course about understanding the technology, system, different applications and the future of haptic.
An introductory course about understanding knowledge management and its different concepts.
An introductory course about understanding customer loyalty, the loyalty business model and the basic loyalty model.
An introductory course about understanding the principles, process, models and tools of model driven architecture.
An introductory course about understanding the foundations of Communication Strategies in Customer Service.
An introductory course about understanding Enterprise Content Management and its different components.
An introductory course about understanding the components of IP Multimedia Subsystems.
An introductory course about understanding patterns, process, tools of data mining.
An introductory course about understanding business process outsourcing and its terminology and management.
